The provision of healthcare to you and your family will depend on where you live.
- For Serving Personnel - You will see little difference; your routine healthcare will continue to be delivered through your local Defence Primary Healthcare (military) medical centre.
- For your family - You may find that arrangements change, as not all UK military medical centres offer a Families Practice. If the local medical centre does not offer a family service then your family must register with a local NHS GP practice. If you are unsure whether your family will be able to access a military medical centre then speak to your Unit or Local HIVE immediately.
This will provide you with an overview of the services provided by the NHS and how to access them within England. Further information on Mental Health, Emergency Care, Pharmacy, GP, Dental and more, can be found on the NHS Choices webpage www.nhs.uk/NHSEngland/AboutNHSservices/Pages/NHSServices.aspx
Your family can register with a GP before they relocate, as soon as they know where they are going to be living.
Once your family member has registered with a GP, their existing medical records will be transferred. If they have specific health needs including medication, treatment and/or additional care they should discuss this directly with their Medical Officer and ask for a summary of their medical records before moving/posting. If a family member has specific health needs it is essential that the GP and other services are made fully aware of their needs when registering and before they move. This will ensure that the care they currently receive continues. Don’t forget, this also includes the need to ensure that maternity services are in place if a member of your family is pregnant and that your local health visitor is aware of children under 5.
The GP should also be alerted if family members are undergoing a course of treatment or are on a waiting list for treatment. These needs will then be taken into account when they move, allowing for the care they are receiving to continue.
In line with the Armed Forces Covenant you and your family are entitled to the same access to health services as the general public in the area in which you live and should not be disadvantaged in accessing health services.
You must deregister from the medical and dental centre before you leave.
Civilians and Dependants - You should note that for all entitled civilian patients, routine dental treatment must be initiated four months prior to departure from BFG. This will ensure that you are not arriving in the UK in the middle of a course of treatment, potentially at additional cost. Emergency treatment will still be available until you leave BFG.
When picking a dentist you are not bound to a catchment area and therefore have a greater choice.
Simply find a dental practice that is convenient for you whether it is near home or work and phone them to see if they are taking on new NHS patients or to make an appointment. Information on how to find a dentist is available through the following website www.nhs.uk/Service-Search/Dentists/LocationSearch/3.
Dental practices will not always have the capacity to take on new patients - you may have to join a waiting list, look for a different dentist who is taking on new patients, or be seen privately.
If you are having problems finding an NHS dentist you should call NHS England Customer Contact Centre on 0300 3112 233.
Military - For military patients, the dental centres will continue to provide both routine and emergency dental care to military patients until the closure dates. Upon return to the UK, military patients will continue to be seen and treated by the Defence Primary Healthcare (Dental).
All debt for dental treatment must be cleared prior to leaving Germany. Serving Soldiers can now make a direct payment from pay on JPA.
The BFG Health Service covers serving personnel and families whilst in Germany, but for travel to your new posting, you should take your EHIC with you. EHIC is free of charge and valid for up to five years. It can be renewed up to six months before expiry. Check your EHIC is still valid before you travel. Official website: www.nhs.uk/ehic
You are reminded that if you do not have an EHIC, you will be charged for medical care outside of Germany.
Please note that a ‘No-Deal’ BREXIT may affect your entitlement to medical treatment when traveling in the EU.
You should not be charged for your EHIC Card. Avoid unofficial websites that charge to issue EHIC cards.
Service Personnel: The medical and dental centres are at the Queen Elizabeth Memorial Health Centre (QEMHC), St Michael’s Road.
Medical Centre Tel: 01980 650640 or Mil: 94342 2640
Dental Centre Tel: 01980 650499 or Mil: 94342 2499
Dependants: Medical care is also provided by QEMHC as well as NHS GP Practices. Details of all GP Practices and dentists in the area can be found at www.nhs.uk/Service-Search
Service Personnel: The medical and dental centres are at the Bulford Group Practice, Bengal Road.
Medical Centre Tel: 01980 672204 Mil: 94321 2204
Dental Centre Tel: 01980 672231 Mil: 94321 2231
Dependants: Medical care is provided by the Bulford Group Practice as well as NHS GP Practices. Details of all GP Practices and dentists in the area can be found at www.nhs.uk/Service-Search
Service Personnel: The medical and dental centres are located at the crossroads of The Packway and Willoughby Road.
Medical Centre Tel: 01980 845266 or Mil 94322 5266
Dental Centre Tel: 01980 845597 or Mil 94322 5597
Some local area practices are listed below and the following helplines can provide further information:
- Hampshire – www.hampshiredentalhelpline.nhs.uk 08450 508345
- Wiltshire – www.dentalguide.co.uk/dentist/wiltshire.html 08457 581926
The British Dental Health Foundation independent advice service 08450 631188
NHS Direct 24 hour health helpline: www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/ or call 111
Hospitals in the Salisbury Plain Area
- A&E - Salisbury Hospital, Odstock Road, Salisbury, Wiltshire, SP2 8BJ, 01722 336262
- A&E - The Great Western Hospital, Marlborough Rd, Swindon SN3 6BB 01793 604020
- Minor Injuries Unit - Andover Memorial Hospital, Charlton Road, Andover, SP10 3LB, 01264 358811
If you have any other questions, the links and contacts below will provide you with additional information.
Army families federation (Aff)
Health and Additional Needs Specialist
Telephone: 07552 861 983