Personal Support

Personal Support teams are staffed by trained military and civilian Army Welfare Workers and Casualty Key Workers. We aim to help married or single personnel, and their families, with any personal or family difficulty by providing a confidential, professional and specialised welfare service.


We will provide a confidential non-discriminatory support service that responds to the needs of our service community.

Give guidance and support to serving personnel and their families.


Army Welfare Workers are trained to support, advise and encourage personnel to manage their problems more effectively. We deal with a variety of issues ranging from relationship problems, substance abuse and mental health concerns to problems arising from deployment and disability.


Community Support

We aim to provide learning opportunities, programmes, activities and experiences for military personnel and their famililies.

These will be social, recreational, educational and responsive to local needs. They will be locally accessible, affordable and of good quality.

We believe that the best way to support our communities is to listen and develop an understanding of their needs and concerns and then, where possible, facilitate a programme that meets these.

AWS has the responsibility for the annual registering, monitoring and supporting the activities of all community groups. For more information and to see if you need to register your group see Registration of Community & Voluntary Groups


Support to Casualties

AWS provides practive support to injured Service Personnel and their families using civilian Casualty Key Workers with the relevant skills and experience. AWS undertakes this work on the presumption that an injured soldier will require welfare support of some kind. Our involvement will last for as long as neccessary.



In the first instance contact your local AWS team.

AWS BFG contact telephone number for referrals:

Mil: 79 4340 Civ: 05254 982 4340


For further help and advice contact:

The Army Welfare Information Service

Tel: (Civ) 01722 436569

(Mil) 94331 2569


Email: This email address is being protected from spambots. You need JavaScript enabled to view it.