Customer Care Workshop

1 day duration
Maximum Participation 12 Students

Course Objectives :

The course is designed to furnish new staff with any form of customer contact more confidence in dealing with the public as well as assisting those already in employment to improve/refresh their customer relation skills.

During the course the following areas will be covered:

  1. Identifying the Customer.
  2. The Importance of Good Customer Service.
  3. Customer Care & Communication.
  4. Telephone Skills.
  5. Dealing with the Difficult Customer.

Who should attend?

The course is designed for all levels of management and staff with any form of customer contact.

Workshop dates academic year : 2018/2019

Serial

Dates

Bids Required By

Training courses will now be offered on an as and when basis, subject to requirements.
     
     

 

docCourse Application Form