Equality, Diversity & Inclusion and Customer Care Course

1 days duration
Maximum Participation 12 Students

Course Objectives :

The course is designed to consider firstly the various elements of the equality act and look at different forms of discrimination. It goes on to explore possible causes of discrimination and how we can help in avoiding it from occurring. 

The second part of the course explores customer care and communication, including a look at difficult customers. 

 

During the course the following areas will be covered:

  1. The rights of the employee and the responsibilities of management.
  2. Overview of UK legislation.
  3. Different forms of discrimination and preventative medicine.
  4. The importance of good customer care
  5. Customer care & communication.
  6. Dealing with complaints.

Who should attend?

This workshop is designed for both LSU staff or any Line Manager or Civil Labour Clerk who would require a better understanding of Equality, Diversity & Inclusion in the workplace.

Workshop dates academic year 2017/2018:

Serial

Dates

Bids Required By

  Training courses will now be offered on an as and when basis, subject to requirements.

 

docCourse Application Form