URGENT - If you have any queries regarding the issue of your British Veterans’ Installation Access Pass, please e-mail the Veterans’ Support Initiative on This email address is being protected from spambots. You need JavaScript enabled to view it. rather than phoning the pass office.

Veterans' Installation Access Pass (VIAP)

If you are applying for the Veterans Installation Access Pass (VIAP), please read the forms and information regarding documentation carefully before you attend the Pass Office, in person, to submit your application.

You are strongly advised to ring the Pass Office beforehand to make an appointment – if you just turn up you may have a long wait!

Please ensure the Pass Office has your current address and telephone number for liaison purposes.

Widows and Widowers of veterans are eligible to apply for an Installation Access Pass but should contact the Veterans’ Support Initiative by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

All information is available below. Any further queries you may have should be e-mailed to the above email address.

GEO J1 can issue Installation Access Passes to British Veterans living in Germany and subject to the necessary security checks Veterans may access the NAAFI and attend certain events within Normandy Barracks.

If you wish to apply for an Installation Access Pass please contact the Pass Office in the Guardroom, Normandy Barracks, Sennelager to make an appointment.

Please download the application form below and if required the application flow chart to help you through the process.

Employees working for the Crown will have the opportunity to be fast tracked. See Form 28E for further details.


pdfApplication Form 28E

pdfApplication process flowchart


You will also need to download this form to be signed when you receive your installation pass.

pdfAcknowledgment of responsibilities


If you are unable to download the information please either e-mail us or send a letter to the address listed and the forms will be sent to you in the post.


Please include a contact telephone number with your address on Form 28E. Photographs should be of a standard passport type (not home-produced) and the applicant should not wear uniform on the photograph.

If you are applying for the Veterans Installation Access Pass you must return all requested documents to the pass office in person for verification. The processing of your application will otherwise be delayed.

Red Books

Please do not contact APC in Glasgow yourself if you have mislaid your Red Book and need it for obtaining your Veterans’ Pass.  Personnel who have misplaced their Red Books are advised to provide clear explanation as to why this might have happened with as much evidence of service when completing their applications.


Your pass will allow you access to the NAAFI Facilities on Otto Hahn Strasse 20, 33104 Paderborn. Access to Normandy Barracks is restricted. Should you wish to attand an organised event on camp, you will need to book in through the Guardroom. Such events may include; Sunday worship, Mess Events as an Honorary Member and the Remembrance Sunday Service. You may also take up to 4 family members with you at any one time; these visitors will have to show valid proof of identity (i.e. passport or ID Card) and must be signed in and out of the garrison/station at all times. You will be responsible for your visitors at all times.

A list of the facilities that you will be able to access within each Garrison and Station is available at all HIVE Information Centres. Please see the HIVE pages for locations and opening times. Access to facilities may vary between areas. There are certain facilities that Veterans may not be able to access due to constraints placed on this HQ under the international agreements with Germany. However please be assured that this HQ is committed to developing the list of facilities that the Veterans can access and in the meantime we hope that you enjoy the ones available at present.

In regards to access to the NAAFI, you will be able to buy items for immediate personal consumption on the premises in NAAFI facilities such as cafes, shops and Pay as you Dine restaurants. Please be aware that you are personally responsible for restricting your purchases to immediate consumables. Abuse of this concession may result in the withdrawal of the Installation Access Pass.

Widows and widowers of British Veterans may also apply for the pass. Please e-mail us for details of how to apply.


Normandy Bks Pass Office
Bielefelder Str. 54
Normandy Bks
33104 Paderborn
05254 982 4853