The Aral FuelCard allows entitled personnel to purchase tax free fuel. There is a one off administration fee of €50 for all new Aral FuelCards.
To apply for your card complete the application form online. There are two types of application form: one for motorcycles and another one for all other vehicles. To help you through the process, click on the Application Guide.
More than 2400 stations on line
The Aral FuelCard is accepted in over 2400+ ARAL controlled fuel stations across Germany and these are shown on the https://www.aral-fuelcard.com/stationsfinder map.
However, please note:
- There are 73 privately owned fuel stations in Germany that are not controlled by ARAL and do not accept the fuel card.
- Tank and Rast stations currently displaying the ARAL sign do not accept the Aral FuelCard.
Applications
Please be aware that if you are applying for a new fuel card you may, receive an email from ARAL, to inform you that your application is being processed, but this is not always the case. Please use a correct email address. The application must be completed online. As part of the application process you must certify that you have read and understood GEO SO 1001, Section 8 on the use of the Aral FuelCard and certify that all nominated Drivers are Entitled family members and that they have completed their European Highway Code (Matrix) Test
Be aware – Once issued and activated it is the card holders responsibility to ensure that the fuel card expiry date is valid prior to use. There will be no refunds for the use of out of date cards!
This can be checked by the customer by logging onto their Aral Fuel Card Account https://www.aral-fuelcard.com/login Information is provided for the customer on initial issue.
Once an application is made for a FuelCard, any previous card issued to the registration number on the application form will be cancelled and cannot be used.
You may either go to your National Support Element (NSE) to collect your Aral FuelCard, or request for it to be sent to your nominated address.
Following receipt of your card you will be expected to pay the €50 service charge through your NSE within 28 days, or by Bank transfer (variations between NSEs). Details will be provided with your card if sent by post or are available through the NSE.
Off-line stations
When a station is off line and the card is refused there is an error slip printed from the card reader. This error slip is needed for you to be able to get a refund of the tax paid. If you are unable to get this from the card reader a note from the station, stamped and signed, will be required. Please, if there is a problem, contact this office the same day or following day to help with ensuring a refund.
Non-fuel transactions
Your Aral FuelCard is an electronic ration card for tax free fuel purchases and can only be used for transactions to pay entitled for fuel. Should you wish to buy other things at the fuel station, such as, Chocolate bars, drinks, you must pay for these items separately because they are not linked to the Aral FuelCard.
Refusing to accept the card and Reimbursements of tax
It has been suggested that there may be some fuel stations that have refused to allow entitled persons to use their Aral FuelCard. However, there is currently no evidence that any station owner whose station is on the stationfinder map has deliberately refused customers with the Aral FuelCard. ARAL have assured us that they do not permit this kind of behaviour, but we cannot work with them to eliminate such behaviour if we don’t have any evidence it is taking place. Should anyone experience a station owner whose station is on the stationfinder map refusing the card, please read to the bottom before you complete the Aral FuelCard Refusal form.
If you find yourself in the position where your card has been rejected at one of the stations on the stationfinder map and you have had to pay the tax element, you can apply for a reimbursement. Remember, you can only apply for a reimbursement if the station you have used is on the stationfinder map.
As stated on the information letter each individual receives with their new card, refunds are declined when:
- You have exceeded your monthly ration
- You have used a Payback card in conjunction with the Aral card
- You have purchased items other than fuel
Refunds are granted when:
- System is down (unplanned)
- Your card is damaged
- Other error messages
Note: all fields of the form must be completed and an image of the receipt and the error slip or written explanation from the garage cashier, including a signature, (as a jpg) must be uploaded via the form. The image must clearly show all information of the transaction and the reason for the transaction error. Common error readings are "Systemfehler", "Artikel nicht erlaubt", "Vorgang nicht möglich" "Karte Nicht Akzeptiert" or "Karte nicht Lesbar".
This information is required by the German Zollamt and a refund will not be given by ARAL unless this is supplied.
If, after having read the above, you believe that you are able to apply for a reimbursement then please complete the Aral FuelCard Refusal Form.