Veterans NAAFI Shopping Permit

Do I qualify for a Veterans NAAFI Shopping Permit

To qualify for a Veterans NAAFI Shopping Permit you have to have served at least one days paid service post basic training, outside a training unit in the Royal Navy, Army or RAF or their equivalent Reserve Force.

I have lost my “red book”, can I still apply for a Veterans NAAFI Shopping Permit

Yes you can! We can trace your records providing we have a Regimental number however this may delay the processing of your application

Pensions & Benefits

Who can assist me with information regarding my military pension?

For further advice on forces pensions, please visit Pensions and Compensation for Veterans

An armed forces pension calculator is also available, which covers both of the armed forces pension schemes - AFPS 1975 and AFPS 2005.

I am disabled; can I apply for UK benefits?

For further information on UK benefits, please visit gov.uk Benefits pages

Who can assist me with information regarding my UK State Pension?

For advice on the UK State Pension visit www.gov.uk/state-pension

or view the guide State Pension if you retire abroad

Who can assist me with information in respect of if I am entitled to any German pension or benefits?

For those that have chosen to live within the economy of another country, the MOD has no control over such matters and individuals are advised to contact the relevant department in their local Stadt.

Who can assist with German tax allowances in respect of UK tax and UK pensions?

This is a specialist area outside the remit of the GEO. It is advised that any Veteran experiencing these difficulties contacts a tax specialist.

Shopping in the NAAFI

What am I allowed to purchase in the NAAFI?

All Veterans that hold either a Veterans Installation Access Pass (VIAP) or the new Veterans NAAFI Shopping Permit and Pink Card can purchase any non-rationed item for sale in NAAFI retail outlets. Veterans are not allowed to purchase rationed items. Veterans with or without the Pink Card, who are in possession of a NAAFI Shopping Permit ( or VIAP), are still able to purchase goods for immediate consumption.

What goods are classed as “immediate consumption”?

On production of their Veterans NAAFI Shopping Permit (or) Veterans are able to purchase goods for immediate consumption. Goods for immediate consumption are any product that NAAFI offer for sale with the exception of:

  • Alcoholic drinks
  • Rationed Goods
  • Bulk purchases

Bulk purchases are large quantities of any item (such as a case or outer). Retail Packs, however, may be purchased. A Retail Pack is any pack of goods that will scan at the till as a single item (e.g. four pack of coke, double pack of paper towels etc).

Will I need to produce my Pink Card when buying goods for immediate consumption on the premises?

Providing you have a Veterans NAAFI Shopping Permit (or VIAP), you can still purchase goods for immediate consumption without using your Pink Card and therefore you do not need to keep your receipt for immediate consumption items. Please note that these items MUST be purchased separately if you are also intending to shop in the NAAFI for non-rationed items on the same visit.

Goods for immediate consumption are any product that NAAFI offer for sale with the exception of:

  • Alcoholic drinks
  • Rationed Goods
  • Bulk purchases

Bulk purchases are large quantities of any item (such as a case or outer). Retail Packs, however, may be purchased. A Retail Pack is any pack of goods that will scan at the till as a single item (e.g. four pack of coke, double pack of paper towels etc).

I do not have a Pink Card; can I still shop in the NAAFI?

Providing you are in possession of a Veterans NAAFI Shopping Permit (or VIAP), you can shop in the NAAFI for goods for immediate consumption only.

Will I need to produce my Pink Card every time I purchase something from the NAAFI?

Providing you have a Veterans NAAFI Shopping Permit (or VIAP), you can still purchase goods for immediate consumption without a Pink Card. You do not have to keep your receipts for goods for immediate consumption.
For goods that are not for immediate consumption, you will need to show your Pink Card at the till to show that you are entitled to purchase the goods. The NAAFI will only record purchases of over €250 or more on your Pink Card. You must keep all your receipts, regardless of how much you spend, (less goods for immediate consumption) to take to the Zollamt.

Why are Veterans not able to purchase rationed items?

This concession has not been extended to Veterans by the German Authorities. To purchase any rationed item is a violation of the Pink Card which will be revoked.

What are rationed items?

Rationed items are coffee, Gin, Whisky and tobacco products.

Why do I have to pay tax/duty?

The Forces Custom Law has been changed to recognise Veterans as being entitled to use facilities of the Force. However retired members (Veterans) are not covered by the SOFA and Supplementary Agreements and therefore the tax free concession is not authorised by the German Authorities. Veterans are reminded that the process, Pink Card and tax/duty levy for shopping in the NAAFI is the same as that used by US Veterans resident in Germany, for shopping in the US Military facilities.

How do I find my local Zollamt?

Your local Stadt will be able to provide you with the details. Alternatively you can use your internet Search Engine e.g. “Zollamt Gütersloh” to find your nearest office and opening times.

What if I do not produce all my receipts to the Zollamt/is this system open to misuse?

The GEO trusts the integrity of the Veteran to comply with the conditions of use of the Pink Card. Both C&I and the German Authorities can audit the relevant documentation at any time to ensure that there is no misuse. If any violations take place, the Pink Card will be removed for a period of 6 months and permanently if further misuse occurs.

What if I cannot get to my local Zollamt (Stadt Customs Office) by the 5th working day of the following month?

If you are aware that you cannot meet this commitment, you must speak with your local office regarding alternative arrangements. All matters relating to tax and the Zollamt are the Veterans responsibility.

Do I have to report to the Zollamt if I did not purchase anything from the NAAFI the previous month?

No, you will not have to - Veterans only have to report to the Zollamt if they purchased non-rationed items from the NAAFI the previous month.

Why do purchases of €250 or more have to be recorded on the Pink Card?

This is a measure requested by the German Authorities to highlight any potential misuse of the card. There are no extra tax implications (at present) for items recorded on the Pink Card.

Why is the tax/duty different than that charged in the German shops?

The amount of tax/duty to be paid by Veterans has been laid down by the German Authorities. The agreement by the German Government to allow Veterans to shop in the NAAFI is bound by very complex agreements including both German and British tax and duty rulings. Therefore the process cannot be changed.

What if I am not given a receipt?

The NAAFI staff should always issue you a till receipt however it is recognised that sometimes mistakes are made. It is the Veterans responsibility to ensure that they receive a till receipt when purchasing goods from the NAAFI, regardless of the amount (less goods for immediate consumption purchased separately).

The process seems very complicated, can it be made simpler?

The agreement by the German Government to allow Veterans to shop in the NAAFI is bound by very complex agreements including both German and British tax and duty rulings. Therefore the process cannot be changed. Veterans are reminded that the process, Pink Card and tax/duty levy for shopping in the NAAFI is the same as that used by US Veterans, resident in Germany, for shopping in the US Military facilities.

Staying in Germany

What support is available for those discharging into the Germany community?

Choosing to settle in Germany is a personal issue and certain matters such a tax and welfare support varies from Stadt to Stadt. RCMO’s and the Career Transition Partnership (CTP) can assist with advice on certain matters regarding settlement in Germany, such as employment.

Support for veterans

I am experiencing some difficulties; who can help?

The Royal British Legion (RBL) can assist on a number of matters and have branches throughout Germany.

Visit the RBL to find a branch near you.

The Service Personnel and Veterans Agency (SPVA) has now merged with Defence Business Services although there is no change to the service provided. can be contacted in respect of a number of issues affecting Veterans. They can be contacted on 0044 808 1914 2 18 or you can visit the Veterans-UK website.

More sources of help and support can be found by going to the Veterans Links page.

Training & Employment

DEL Jobs

Vacancies with the British Forces on the German Economy are advertised on this website.

Visit the DEL Employment Vacancies page to see what is currently on offer.

I have settled in Germany, am I entitled to any training now that I am a Veteran?

The Career Transition Partnership (CTP) has now extended its role towards Veterans. CTP as part of the Regular Forces Employment Association (RFEA) has been helping Service leavers to find suitable employment in their regions for many years. A new member of staff is now employed to specifically help those veterans who left the Forces more than 2 years ago. The CTP would be glad to hear from you if you would like to provide them with employer network contacts or any kind of information (articles, websites…anything) that you found important or helpful when settling in Germany.

In addition the CTP has a Living & Working in Germany resettlement guide that you may find helpful.

Miscellaneous

How can I find out about other issues affecting Veterans?

A source of information that you may find helpful is the Veterans Agency website Veterans UK

I miss some British foods; do you know where I can buy them in Germany?

Certain UK foods can be purchased on the internet. It is advised that you use your search engine with key words such as “British food on the internet” to find a company that will deliver to Germany.

The introduction of the 2009 Forces Customs Law enables Veterans in receipt of a Veterans' Installation Access Pass (VIAP) to shop in NAAFI facilities and outlets in Germany. This arrangement allows VIAP holders to purchase non-rationed tax-free items.

How do I apply for a Veterans Badge?

Veterans can apply for their Veterans Badge by going to https://www.gov.uk/apply-medal-or-veterans-badge

Keeping in touch

I would like to stay in touch with Veterans and the military community, how do I do this?

The Installation Access Pass allows links into leisure and sporting facilities which will unite the Veteran and Military communities

Another avenue to meet up with fellow Veterans is through the Royal British Legion. For further details about the RBL visit their main website at www.britishlegion.org.uk

There are also numerous websites for Veterans including Regimental Associations. It is advised that you use your search engine to find the best site for purpose and also visit the Veterans Link page.