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SSAFA GSTT CARE

 

 

Call your Medical Centre if you need urgent care advice. Out of hours, your call will divert to a telephone advice service provided throughout the night.

 

In a medical emergency, call:

112

  

If you are attending or admitted to a hospital, please call the hospital hotline to get in touch with a Patient Support Officer. The line is manned 24/7. Calls are free from a landline. Calls made from a mobile may be charged.

 0800 588 99 36

 

 If you have any issues/questions related to BFG Health Service please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Joint Forces Command

Defence Primary Health Care (Dental)

Welcome

Welcome to the Defence Primary Health Care (Germany) Website. DPHC(D) Germany is one of twelve regions that form the DPHC(D). The DPHC(D) is a tri-service organisation employing approximately 1085 personnel from the Navy, Army, Royal Air Force and civilian sector. The DPHC(D) have their headquarters at DMS Whittington, Staffordshire and the headquarters for DPHC(D) (Germany) is located in Bielefeld. We hope that you will find this website useful, whether you are trying to access treatment, would like information on how the service is provided or indeed how best to treat your teeth! You will also find details regarding how to give feedback on the care you have received or on what further information you would like to see on this site.

 

DPHC(D) Emergency Contact Details

Telephone Assessment Service (TAS) 24 Hour Call Centre

The Call Centre telephone number is: 0521 305 3961

 

We would like to reassure you that you have 24 hour access to advice and support.

We are able to provide this from our Call Centre, which is open 24 hours per day, 365 days per year. When you contact the Call Centre the call handler will ask for your contact number and what your dental symptoms are. They will then pass your information on to the duty dentist who will call you back.

The TAS call centre can also arrange for you to speak to a dental professional for dental advice.

Please be aware that you will need to travel to see the dental team if emergency treatment is required over the stand down period.

 

If you feel that your condition is serious and you need to go to hospital please still contact the call centre so that you can be assessed and then advised where best to go. They will also make sure that your records are updated and the bills received from the hospital are paid promptly.

 

However the Call Centre service is NOT an alternative to emergency care and if you consider the situation to be an emergency or life threatening you should ring 112 for the local ambulance service.

 

Dental Centre Contact Details for Out Of Hours Emergency Dental Appointments
Ramstein Please see ISODET procedures

SHAPE

Contact for ALL out of normal working hours dental emergencies is

Hospital Ambroise Pare,
Boulevard Kennedy, 2
7000 Mons
065-39-2912
or
Clinique Universitaire
St-Luc Ave.Hypocrate, 15
1200 Bruxelles
02-764-5702

Please be advised you will need to hold a Shape ID card and 100 Euros at the emergency appointment. Fee will be reimbursed at later date.

 

Defence Medical ServiceThe Defence Medical Services (DMS) Patient Experience Survey has been designed to give our patients the opportunity to comment on their experience of their medical care. The survey asks about your experiences of care and treatment that has been provided by, or contracted by the DMS. The survey includes questions about a range of issues, such as where and by whom you seem, how easy it was to make an appointment and your satisfaction with the quality of care you received from the DMS. (dii users - this link cannot be accessed in Internet Explorer - please use Chrome instead)

 

Go to the survey