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Joint Forces Command

Defence Primary Health Care (Dental)

Welcome

Welcome to the Defence Primary Health Care (Germany) Website. DPHC(D) Germany is one of twelve regions that form the DPHC(D). The DPHC(D) is a tri-service organisation employing approximately 1085 personnel from the Navy, Army, Royal Air Force and civilian sector. The DPHC(D) have their headquarters at DMS Whittington, Staffordshire and the headquarters for DPHC(D) (Germany) is located in Bielefeld. We hope that you will find this website useful, whether you are trying to access treatment, would like information on how the service is provided or indeed how best to treat your teeth! You will also find details regarding how to give feedback on the care you have received or on what further information you would like to see on this site.

 

DPHC(D) Emergency Contact Details

Telephone Assessment Service (TAS) 24 Hour Call Centre

The Call Centre telephone number is: 0521 305 3961

 

We would like to reassure you that you have 24 hour access to advice and support.

We are able to provide this from our Call Centre, which is open 24 hours per day, 365 days per year. When you contact the Call Centre the call handler will ask for your contact number and what your dental symptoms are. They will then pass your information on to the duty dentist who will call you back.

The TAS call centre can also arrange for you to speak to a dental professional for dental advice.

Please be aware that you will need to travel to see the dental team if emergency treatment is required over the stand down period.

 

If you feel that your condition is serious and you need to go to hospital please still contact the call centre so that you can be assessed and then advised where best to go. They will also make sure that your records are updated and the bills received from the hospital are paid promptly.

 

However the Call Centre service is NOT an alternative to emergency care and if you consider the situation to be an emergency or life threatening you should ring 112 for the local ambulance service.

 

Dental Centre Contact Details for Out Of Hours Emergency Dental Appointments
Ramstein Please see ISODET procedures

SHAPE

Contact for ALL out of normal working hours dental emergencies is

Hospital Ambroise Pare,
Boulevard Kennedy, 2
7000 Mons
065-39-2912
or
Clinique Universitaire
St-Luc Ave.Hypocrate, 15
1200 Bruxelles
02-764-5702

Please be advised you will need to hold a Shape ID card and 100 Euros at the emergency appointment. Fee will be reimbursed at later date.

 

 

ISODETS

Those serving at Isolated Detachments have their own treatment procedures. This now includes personnel in Münster.

  

Defence Primary Health Care (Dental)

DPHC(D) is based in Bielefeld, Germany. Our address is:

 

HQ DPHC(D)
Bld 9, Catterick Bks
Bielefeld
BFPO 39

 

Tel Mil net: 94 881 2650

Tel Civilian: 0049 (0)521 9254 2650

Fax Mil net: 94 881 2655

Fax Civilian : 0049 (0)521 9254 2655